Every company may have IT system components, the non-optimal operation of which causes a decrease in the quality of certain organizational processes. Such IT systems directly or even directly degrade customer satisfaction, quietly undermining the entire company, by the time experts notice them, they can already do powerful destruction. Behind the phenomenon is hectic, unscheduled software quality assurance (SQA). How can we eliminate silent quality destroyers of our company? It turns out from our article.
Silent IT-quality destroyers are non-optimally functioning corporate IT systems (software, hardware) that go unnoticed for a long time in the absence of testing and invisibly damage organizational processes. They have a destructive effect: they slow down IT systems, but they can even cause errors and bugs. Due to these - avoidable - mistakes and inconveniences, a more and more negative image of the company begins to form in the customers, which over time is reflected in the revenues.
Although most companies are fundamentally aware of the need for SQA, many companies are not designed to meet their capabilities and thus do not have a very productive software quality assurance process in-house for extended periods of time - usually until a crash strikes exposing the company to competitors.
For our IT processes to run smoothly, we need to identify the elements that are not functioning effectively. Many companies are relatively aware of them, but they focus primarily on serving their customers quickly, and exploring silent quality destroyers is pushed into the background rather than a priority.
If we do not test our IT systems carefully and periodically, control can easily slip out of our hands. If we do not identify the malfunctioning IT processes, software, hardware in time, they will not work for our company, but against our company. This can be avoided with carefully designed software quality assurance and, in practice, testing activities.
Yet how can we get rid of the silent IT quality destroyers of our company? The easiest and most cost-effective way is to prevent the invisible destruction of our company. Listed below are steps you can take to prevent the harmful activities of silent IT quality destroyers.
Above all, we need to create a comprehensive SQA strategy that encompasses all business units — from business to project management, from development teams to operators — and unifies the various methodologies, processes, and operations they use. Many companies simply do not have a reliable SQA strategy, at most they have a document that covers the funds, although it has no particular value in terms of process quality.
The next step is to determine if there is a professional within the organization who can implement the SQA strategy, or whether the company should outsource the task to an external team of experts. In-house quality assurance is recommended for companies that are at the appropriate level of maturity to implement their quality assurance strategy. Where this is not possible, it is more appropriate to entrust implementation to external software testing experts with sufficient experience in the field of quality assurance.
The last but constantly repetitive step is the systematic and planned testing of old as well as new software. A well-designed software results in an efficient and flexible system that grows organically with the company. A poorly structured software falls short of the requirements placed on it. The software testing is intended to determine the usability and efficiency of the software. In a company's software architecture, it is also necessary to test the effect of different software on each other by testing. Testing can identify quality-damaging parts of enterprise software and hardware.
It is important to emphasize that the exploration of these silent quality destroyers does not in itself guarantee success, but failing to do so is a sure recipe for disaster.
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